There are two ways to fix this problem:
Option 1: When you attempt to log in, you will notice the “Forgot Password” option. Click on it, and you will be taken to a new window where you can enter your email address. If you do not receive an email, please try the second option.
Option 2: Reach out to the support team through the live chat feature located in the bottom right corner of our website. Provide your name and email, select your preferred language, and initiate the chat. Once a member of our support team joins the conversation, explain your situation, and they will assist you in regaining access to your account.
